Amazing Opportunity
Amazon is employing off-campus placement
drives for the position of
Customer Service Associate
in Work From Home.
Amazon Recruitment 2022:-
Position: Customer Service Associate
Salary: 24K – 35K* Per month
Degree: 10 + 2/Any graduate/PG
Branch: Any Branch
Batch: 19/20/21/2022
Experience: Freshers/Experienced
Location: Work From Home
Location: Work From Home
JOB DESCRIPTION:-
- In this you will be doing Work from Home for India Customer service. The associate/joiners are expected to work from a home location approved by us for all the working hours. It is the responsibility of the associates to have a good setup of internet connectivity and work-like is maintained in environment at home location so that associates can deliver their best in terms of production power and quality.
- You will be given a six weeks of mandated online training, either trainer-led or group-based, which will allow you to meet your new team virtually and learn together on how to offer the best customer service experience for the requirement.
- Needs to oriented, self-disciplined and organised
- Needs to have a time management skills and ability to prioritise work time to ensure productivity and department standards
- Ability to communicate clearly with both internal and external customers as per needs.
- Must have a good communications skills and the ability to clearly understand and make the customer issues solving easy as per the needs.
- Must have a nice composition skills and the ability to show the grammatically correct, concise, and accurate written responses without any issues.
- It’s a must to use a desktop or Laptop computer system, Familiarity with Windows 7, Microsoft Outlook, and Internet Explorer.
- Must be self-driven, motivated and task driven individual who can learn fast and operate with minimal support from Manager and Lead.
- Must ensure uninterrupted internet connectivity during working shift so as to ensure maximum productivity
IMPORTANT POINTS:-
- Needs to show skills with a diverse customer base
- Needs to have a conflict resolution, negotiation, and de-escalation skills
- It’s a must to have a ownership to resolve challenging customer issues as per the need of the hour.
- Great Timings to determine customer needs and provide appropriate solutions
- Needs to regular and reliable attendance, including the daily schedule as needed.
- Must be shift friendly with the working schedule; may be expected to work weekends
- Must know to have a quickly and effectively importance to work time in various departments to meet business need as required.
ABOUT COMPANY:-
It’s an innovation that drives the growth of Amazon, offering our customers more selection, convenient shopping, and low prices. Amazon Web Services(AWS) provides developers and small to large businesses access to the horizontally scalable state of the art cloud infrastructure. In this Important position it requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems. The team should have a common way to communicate with customers primarily through mail, chat and phone, etc as per need and to have a utilize a variety of software tools to navigate customer details, learns and review policies and communicate effective solutions in a fun and fast-paced environment to change the experience.
