American Express is establishing off-campus drives for the position of Customer Care Professional in WFH, India. Eligible candidates please follow the required steps and prepare well for the position. Please find the Apply Link below.
American Express Recruitment 2022:-
Position: Customer Care Professional
Salary: Up to 5 LPA*
Degree: Any Graduates & Postgraduates
Branch: Any Stream
Batch: 19/20/21/2022
Experience: Freshers/Experienced
Location: WFH, India.
JOB DESCRIPTION:-
- The position is responsible for providing quality and timely completion of Merchant requests related to Banking Updates/Maintenance on existing merchant accounts/New Account set-ups, payments research and account reconciliation
- Requires the handling of outbound and inbound calls to and/or from Financial Institutions, Merchants, and internal customers. Calling to backend ratio is 70:30
- Provide service & support to Merchants, Processors, MS TSC, Banking, SRG/KOAT, Contract Review, Submissions, ESSU, CMS, Acquisition, Network Development, Risk Management, and Welcome Acceptance
- Review, analyze, and process merchant requests from the simple to the complex.
CANDIDATE REQUIREMENTS–
- Graduates
- Excellent verbal and written communication skills
- Ability to evaluate Merchant information
- High result orientation
- Ability to take independent decision & meet stringent deadlines
- Demonstrated dependability
- Working knowledge of MS Office products, i.e. Excel, Word, PowerPoint etc.
- Shift Timings – 7:30pm to 4:00am IST (weekend off)
IMPORTANT POINTS:-
- Review, understand, and apply information from business and legal documents, i.e., Articles of Inc., Business license, Guarantee Agreements, IRS documents, AMEX Terms and Conditions, Policies and procedures and PAD Agreements in order to fulfils critical maintenance requests.
- Ensure timely execution of cases and following strict deadlines for enhanced merchant experience
- Strong analytical and collaboration skills
- Excellent written and verbal communication skills
- Demonstrates ability to be self-directed with excellent follow through
- Customer focused with a high level of urgency; role model for delivering Extraordinary Customer Care
- Able to interact professionally with all levels of clients
- Ability to manage multiple tasks simultaneously.
