GOOGLE OPERATIONS CENTER is establishing off-campus drives for the position of Analyst in Bangalore, India. Eligible candidates please follow the required steps and prepare well for the position. Please find the Apply Link below.
GOOGLE OPERATIONS CENTER Recruitment 2022:-
Position: Analyst
Salary: Up to 6.5 LPA*
Degree: B.E/B.Tech/BCA/B.Sc
Branch: Any Stream*
Batch: 2020/2021/2022
Experience: 0 – 1.5 Years
Location: Bangalore, India.
JOB DESCRIPTION:-
- Maintain a positive and professional attitude towards customers.
- Provide support across a variety of platforms, including chat, live email, instant messaging, and phone (voice calls).
- Be flexible to work in a 24×7 service environment as per the business needs which might include night and weekend shifts
- Troubleshoot basic technical problems, identify customer needs, and develop creative solutions to address them.
- Promptly and independently resolve incidents and escalations, with effective communication to all stakeholders internally and externally.
- Maintain response and resolution speed as defined by SLOs;
- Keep high customer satisfaction scores and follow quality standards in 95% of cases.
- Utilize existing troubleshooting tools and techniques to establish root cause for queries and provide a customer facing root cause assessment.
CANDIDATE REQUIREMENTS–
- B.Tech/B.E Information Technology/Computer Science degree/ BCA or B.Sc computers or equivalent practical experience with a strong academic record
- Excellent verbal and written English language skills
- Strong attention to detail and a proven ability to balance multiple priorities
- 0-18 months experience in Technical Support/Customer service operations/ Troubleshooting/Campaign Optimisation in any company
IMPORTANT POINTS:-
- Provide high-touch assistance to highest Tier customers, build in-depth understanding of most pressing customer issues.
- Contribute to creating and updating a support knowledge base, you will have a passion for learning and knowledge sharing
- Basic understanding of networking concepts
- Basic understanding of web protocols such as HTTP, DNS, SSL/TLS, etc
