Groww is establishing off-campus drives for the position of Customer Success Executive for PAN, India. Eligible candidates please follow the required steps and prepare well for the position. Please find the Apply Link below.
Groww Recruitment 2022:-
Position: Customer Success Executive
Salary: 3 – 5 LPA*
Branch: Any Stream
Experience: 0 – 2 Years
Location: PAN, India.
- Eagerness to learn about the company’s products and their capabilities.
- Develops customer relationships that promote retention and loyalty, ultimately improving customer lifetime value and reducing churn.
- Technical aptitude and the ability to understand and explain complex concepts in simple terms.
- Excellent interpersonal and relationship-building skills.
- Knowledge of other regional languages is helpful if the company works within the country.
- Undergraduate courses (B.Com, BBA, BBM, BA, B.Sc, MBA/ PGDM).
- 50% cutoff – 10th, 12th and Graduation.
- No backlogs and Gap years during education
- Must be fluent in English and Hindi
- Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention Preferred.
- Provide technical support and ad-hoc training to customers who use the company’s product, replying to inbound queries.
- Ensure customers remain satisfied with the product by educating them about functional capabilities and possible upgrades.
- Aid with the development and improvement of the product by gathering feedback to identify recurring issues and addressing these with the product manager.