HP is establishing off-campus drives for the position of Technical Support in Bangalore, India. Eligible candidates please follow the required steps and prepare well for the position. Please find the Apply Link below.
HP Recruitment 2022:-
Position: Technical Support
Salary: 20K – 35K Per Month*
Degree: Any Graduate
Branch: Any Branch
Batch: 19/20/21/2022
Experience: 0 – 4 Years
Location: Bangalore, India.
JOB DESCRIPTION:-
- Manage a high volume of inbound and outbound customer phone calls, emails, chats, and orders.
- Ability to troubleshoot and fix Hardware/ Networking/OS related queries over the phone.
- Ability to provide solutions to customers that may involve selling the customer a product or
- service to fix the issue.
- Must possess the zeal to demonstrate Customer First culture in every interaction.
CANDIDATE REQUIREMENTS–
- Must be a graduate , fresher/ having a relevant experience of 0-4 years in Tech Support International Voice Process
IMPORTANT POINTS:-
- Should demonstrate good analytical/logical approach on troubleshooting for resolving Hardware & Software issues.
- Must have good typing skills.
- High level demonstration of Interpersonal & communication skills, with multiple internal and external stakeholders.
- Should have excellent Customer Relationship Management skills, Email/Chat Etiquettes, and good time management skills.
- Must be open to working in rotational shifts.
- Having an A+, N+, MCSA, MCSE Technical certifications would be an added advantage.
- Must have good communication skills in English (Spoken and Written) and Hindi (Spoken Only).
- Basic computer hardware knowledge.
