Phone Pe is establishing off-campus drives for the position of Analyst in Bangalore, India. Eligible candidates please follow the required steps and prepare well for the position. Please find the Apply Link below.
PhonePe Recruitment 2022:-
Position: Analyst
Salary: Up to 8.6 LPA*
Degree: Any Graduate
Branch: Any Stream
Batch: 19/20/21/2022
Experience: Freshers(0 – 1 Years)
Location: Bangalore, India.
JOB DESCRIPTION:-
- Act with integrity & think customer-first in every interaction
- Handle basic PhonePe account and transaction related queries
- Ability to flex between phone & data channels
- Follow specified process guidelines to bring about resolution
- Build customer trust through their interaction
- Ability to meet hourly & daily productivity goals
- Leverage internal processes and resources to drive resolution
- Escalate appropriately taking support from relevant teams to resolve customer issues
- Recommend process improvements
- Engage & Educate customers so they’re able to leverage PhonePe to the fullest
CANDIDATE REQUIREMENTS–
- Graduation (10+2+3) is Mandatory
- 0 – 2 years of work experience in a customer-facing role
- Multilingual skills (spoken + written) in South Indian languages are preferred
IMPORTANT POINTS:-
- Have excellent written and verbal communications
- Have good learnability
- Be an active listener and deal well with objection
- Have strong customer orientation and ability to adapt/respond to different scenarios
- Be a team player, flexible and open to feedback
- Ability to multitask, prioritise, and manage time effectively
- Should be able to speak in English and Hindi
