SUTHERLAND is establishing off-campus drives for the position of Associate – Customer Service for WFH, India. Eligible candidates please follow the required steps and prepare well for the position. Please find the Apply Link below.
SUTHERLAND Recruitment 2022:-
Position: Associate – Customer Service
Salary: 20K – 30K* Per month
Branch: Any Stream
Location: WFH, India.
- Access customer records and verify customer account information.
- Identify potential customer needs and recommend solutions.
- Place follow-up calls to customers to ensure their needs are met in an efficient manner. Develop problem solving abilities.
- Access customer databases, knowledge resources and technical applications to determine root causes and resolutions.
- Teamwork: Interact with client departments (test desk, field service, dispatch) regarding escalations
- Schedule a technician visit when needed. Improve technical skills.
- Our most successful candidates have: – High School diploma or equivalent.
- Basic PC keyboarding skills.
- Microsoft Office experience (Outlook, Word, Excel).
- Direct client contacts technical support experience.
- Excellent verbal and written communication skills.
- Strong problem-diagnosis and problem-solving skills – Multi-tasking skills, showcased using several applications
- Experience working with CRM applications
- Attend job-related training: new hire and refresher training, new product or service updates and product cross-training.
- Ability to be goals oriented.
- Strong communication skills and ability to express ideas clearly –
- To work from home you must: 2.0 Ghz Dual Core or better processor,2 GB RAM (some employment opportunities require a minimum of 4 GB RAM),10 GB available hard drive space,Sound card,Windows 7, including Windows 8 and 8.1, Internet speeds of 1 Mbps upload and 15 Mbps download