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Sutherland Recruitment | Associate

Sutherland is conducting off-campus drives for the position of Associate
in Work From Home. Candidates kindly follow the required steps . Kindly find the Apply Link below.

Sutherland Recruitment:-

Position: Associate
Salary: Up to 8 LPA

Batch: 20/21/22/23/2024

Experience: Fresher

Location: Work From Home


  • Review open accounts from the daily Ageing report
  • Monitor and maintain the assigned accounts – Collection calls (Outbound/Inbound in a professional manner), account adjustments and customer reconciliations
  • Collect customer payments in accordance with payment due date and timely follow-up on payment arrangements
  • Monitor customer payments activity to ensure receivables are collected in a timely manner
  • Ensure timely escalation in case of non-payment or no response
  • Provide customer service with regards to sending statements, process customer refunds, and process account adjustments and resolves client-billing problems and applying good customer service in a timely manner
  • Identify issues attributing to account delinquency and discuss them with customers and escalate with client
  • Assists with the cleanup of UC’s (unapplied credits), short paid invoices
  • Send Dunning letter to customers to make the payment of delinquent accounts
  • Communicate & follow up with Sales/Operations department regarding customer accounts on a timely basis
  • Update Daily/Weekly trackers and perform self-quality check
  • Adherence to Control and Compliance
  • Act as a liaison between Customer, Sales, Billing and various internal departments to ensure smooth flow of transaction and resolution of issues if any
  • Follow and update the Standard Operating Procedure (SOP)
  • Active participation in Learning & Developments 


  • Any Graduation 


  • Responsible for calling providers offices in US on behalf of Health plans.
  • To call the provider office verify the survey’s for calling from the given data.
  • To make the physical call by following an applicable rule for confidentiality and HIPPA compliance
  • Meeting daily/weekly/ and monthly targets set for an Individual.
  • Flexible to work from home/ office and additional hours/OT or Weekend hours as per business needs.
APPLY LINK1 : Click Here

APPLY LINK2 : Click Here



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