Sutherland is conducting off-campus drives for the position of Associate in Work From Home. Candidates kindly follow the required steps . Kindly find the Apply Link below.
Salary: Up to 8 LPA
Location: Work From Home
- Review open accounts from the daily Ageing report
- Monitor and maintain the assigned accounts – Collection calls (Outbound/Inbound in a professional manner), account adjustments and customer reconciliations
- Collect customer payments in accordance with payment due date and timely follow-up on payment arrangements
- Monitor customer payments activity to ensure receivables are collected in a timely manner
- Ensure timely escalation in case of non-payment or no response
- Provide customer service with regards to sending statements, process customer refunds, and process account adjustments and resolves client-billing problems and applying good customer service in a timely manner
- Identify issues attributing to account delinquency and discuss them with customers and escalate with client
- Assists with the cleanup of UC’s (unapplied credits), short paid invoices
- Send Dunning letter to customers to make the payment of delinquent accounts
- Communicate & follow up with Sales/Operations department regarding customer accounts on a timely basis
- Update Daily/Weekly trackers and perform self-quality check
- Adherence to Control and Compliance
- Act as a liaison between Customer, Sales, Billing and various internal departments to ensure smooth flow of transaction and resolution of issues if any
- Follow and update the Standard Operating Procedure (SOP)
- Active participation in Learning & Developments
- Any Graduation
- Responsible for calling providers offices in US on behalf of Health plans.
- To call the provider office verify the survey’s for calling from the given data.
- To make the physical call by following an applicable rule for confidentiality and HIPPA compliance
- Meeting daily/weekly/ and monthly targets set for an Individual.
- Flexible to work from home/ office and additional hours/OT or Weekend hours as per business needs.
APPLY LINK1 : Click Here
APPLY LINK2 : Click Here