SUTHERLAND is establishing off-campus drives for the position of Customer Service Associate in WFH, India. Eligible candidates please follow the required steps and prepare well for the position. Please find the Apply Link below.
SUTHERLAND Recruitment 2022:-
Position: Customer Service Associate
Salary: Up to 3.5 LPA*
Degree: 12th/Diploma/Graduate/PG/B.Com
Branch: Any Stream
Batch: 20/21/2022
Experience: Freshers
Location: WFH, India.
JOB DESCRIPTION:-
- Access customer records and verify customer account information. Identify potential customer needs and recommend solutions. Place follow-up calls to customers to ensure their needs are met in an efficient manner. Develop problem solving abilities: Access customer databases, knowledge resources and technical applications to determine root causes and resolutions. Teamwork: Interact with client departments (test desk, field service, dispatch) regarding escalations. Schedule a technician visit when needed. Improve technical skills: Attend job-related training:- new hire and refresher training, new product or service updates and product cross-training.
CANDIDATE REQUIREMENTS–
- High School diploma or equivalent
- Experience: Freshers(20/21/2022)
- We are a group of driven and hard-working individuals.
IMPORTANT POINTS:-
- Basic PC keyboarding skills.
- Microsoft Office experience (Outlook, Word, Excel) – Direct client contacts technical support experience.
- Excellent verbal and written communication skills
- Strong problem-diagnosis and problem-solving skills.
- Multi-tasking skills, showcased using several applications
