AMAZING OPPORTUNITY
WIPRO is establishing off-campus drives for the position of System Engineer in Bangalore/Kolkata, India. Eligible candidates please follow the required steps and prepare well for the position. Please find the Apply Link below.
WIPRO Recruitment:-
Position: System Engineer
Salary: Up To 8.4 LPA*
Degree: B.E/B.Tech/M.E/M.Tech/BCA/MCA
Batch: 19/20/21/22/2023
Experience: 0 -3 Years
Location: Bangalore/Kolkata, India.
JOB DESCRIPTION:-
- Instrumental in understanding the test requirements and testcase design of the product.
- Authoring test planning with appropriate knowledge on business requirements and corresponding testable requirements.
- Implementation of Wipro’s way of testing using Model based testing and achieving efficient way of test generation.
- Ensuring the test cases are peer reviewed and achieving less rework.
- Work with development team to identify and capture test cases, ensure version.
- Setting the criteria, parameters, scope/out-scope of testing and involve in UAT (User Acceptance Testing).
- Automate the test life cycle process at the appropriate stages through vb macros, scheduling, GUI automation etc.
To design and execute the automation framework and reporting. - Develop and automate tests for software validation by setting up of test environments, designing test plans, developing testcases/scenarios/usage cases, and executing these cases.
- Ensure the test defects raised are as per the norm defined for project / program / account with clear description and replication patterns.
- Detect bug issues and prepare file defect reports and report test progress.
- No instances of rejection / slippage of delivered work items and they are within the Wipro / Customer SLA’s and norms.
- Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders.
- Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders.
Status Reporting and Customer Focus on an ongoing basis with respect to testing and its execution. - Design and timely release of test status dashboard at the end of every cycle test execution to the stake holders.
- Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc.
- On time deliveries – WSRs, Test execution report and relevant dashboard updates in Test management repository.
- Updates of accurate efforts in eCube, TMS and other project related trackers.
- Timely Response to customer requests and no instances of complaints either internally or externally
IMPORTANT POINTS:–
- Excellent communication skills.
- Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills.
- Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies.
- Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support.
- Answer incoming calls and respond to customer’s emails in timely manner.
- Manage and resolve customer complaints.
- Identify and escalate issues to supervisors as and when needed.
- Provide product and service information to customers.
- Research required information using available resources and Offer Solution to customers.
- Research, identify, and resolve customer complaints using applicable software.
- Route calls and tickets to appropriate resources and Domains who can best support he user.
- Document all call information according to standard operating procedures.
- Recognize, document, and alert the management team of trends in customer calls.
- Create SOPs for new Issues and resolution given.
- Complete call logs and reports.
