ZOHO is establishing off-campus drives for the position of Technical Support Engineer in Chennai, India. Eligible candidates please follow the required steps and prepare well for the position. Please find the Apply Link below.
ZOHO Recruitment 2022:-
Position: Technical Support Engineer
Salary: 5.3 LPA*
Degree: Any Graduate
Branch: Any Stream
Batch: 19/20/21/2022
Experience: Freshers
Location: Chennai, India.
JOB DESCRIPTION:-
- Provide voice-based support to international/domestic customers over the phone (Inbound and Outbound).
- Should be able to build a rapport with the customer, with clear and confident communication.
- Focus to be on customer satisfaction and first-time resolution.
- Engaging with the technical team for providing faster resolutions to technical issues.
- Working closely with the technical content team to identify gaps in the help module.
- Willingness to work night shifts.
CANDIDATE REQUIREMENTS–
- Any Graduate from any stream
- The team is responsible for managing the content on websites, social media pages, email campaigns, and responses.
- They are also responsible for auditing and ensuring quality of online content by flagging risks and providing clear feedbacks on errors.
IMPORTANT POINTS:-
- Should have excellent verbal and written communication skills.
- ready to work for 24*7 shifts with outstanding customer handling skills.
- good understanding of modern IT management,
- ITSM concepts, exposure in Microsoft OSs
- basic networking concepts, knowledge in Windows OS/applications
